How do I obtain my insurance authorization?
- Contact your primary care physician and let them know you need them to initiate a referral authorization with Viva for pain management at Southside Pain Specialists.
- Follow up with your primary care office to ensure this has been submitted and has been approved. This process typically takes 24-48 hours, but may take longer. You may also contact the Member Services or Customer Service number listed on your insurance card to check the status of this authorization.
- Have your primary care office send us the notice of approval from Viva, or simply call our office at 205-332-3155 to notify us. We will verify this information online.
- Once approval has been verified by our office we will be able to schedule your appointment