How do I obtain my insurance authorization?

  1. Contact your primary care physician and let them know you need them to initiate a referral authorization with Viva for pain management at Southside Pain Specialists.
  2. Follow up with your primary care office to ensure this has been submitted and has been approved. This process typically takes 24-48 hours, but may take longer. You may also contact the Member Services or Customer Service number listed on your insurance card to check the status of this authorization.
  3. Have your primary care office send us the notice of approval from Viva, or simply call our office at 205-332-3155 to notify us. We will verify this information online.
  4. Once approval has been verified by our office we will be able to schedule your appointment